Professional Services Terms

A. Scope

These Professional Services Terms apply to paid technical and consulting work offered by Greystyle Trading through this website, including EA repair, custom indicators, Pine-to-MT5 conversions, custom MT5 Expert Advisors, backtesting, VPS setup, consulting, and related proposal-based engagements.

Unless a written proposal or invoice states otherwise, the work is limited to the deliverables, assumptions, and exclusions described in that proposal and in the applicable service addendum below. These terms do not cover Whop software product licenses, which remain governed by Whop and Greystyle license-portal terms.

B. Payment

Professional services are billed through Stripe Checkout or Stripe invoices according to the written proposal. Default payment schedules by project total are:

• Under $1,000 USD: 100% before work begins.
• $1,000–$4,999 USD: 50% deposit before work begins; 50% before final delivery.
• $5,000 USD and above: 40% deposit before work begins; 30% at the agreed functional milestone; 30% before final delivery.

A written proposal may override these defaults with a different schedule, milestone definition, or fixed-price structure. Work that depends on a deposit or milestone payment does not begin or continue until the corresponding payment clears.

C. Cancellation and refunds

A full refund is available if you cancel before substantive work begins. Once substantive work has started, amounts corresponding to completed or in-progress work are nonrefundable. Unused prepaid amounts for work that has not yet been performed may be refunded or credited as stated in writing.

If Greystyle Trading cancels an engagement, you will receive a refund of any unearned prepaid amounts for work not performed.

Strategy Feasibility Review purchases are governed by the separate Strategy Feasibility Review Terms and Refund Policy, not by the default refund rules in this section.

Consulting sessions follow separate scheduling rules: one reschedule with at least 24 hours’ notice is typically permitted. Late cancellations and no-shows may forfeit the scheduled session fee unless waived for emergencies.

To request a cancellation or refund, contact alex@greystyletrading.com with your order or invoice reference.

D. Scope changes

Changes to requirements, platforms, data sources, risk logic, deliverables, or acceptance criteria after work begins require a written change order. Greystyle Trading may adjust price, schedule, milestones, and revision allowances before accepting the change. Work outside the agreed specification is not included by default.

E. Customer responsibilities

You are responsible for providing timely, accurate materials needed to perform the work, including strategy rules, source files where available, broker and platform details, credentials required for setup (when applicable), test expectations, and written answers to clarification questions.

You are also responsible for validating that delivered software or configuration is suitable for your risk tolerance, account type, broker rules, and live-trading environment before using it with real capital.

F. Delays and abandonment

If required customer materials or decisions are not provided, the project may be placed on hold after 30 days of inactivity. You may request reactivation within 90 days of the hold by supplying the missing information and contacting support.

After that reactivation window, Greystyle Trading may close or requote the engagement. Closed projects are not obligated to resume under the original price or schedule. Refund treatment follows Section C for any unearned prepaid amounts.

G. Delivery and acceptance

Delivery means providing the agreed deliverables described in the proposal (for example compiled files, source where purchased, written reports, or setup confirmation). Unless the proposal states a different acceptance process, deliverables are considered accepted when you confirm acceptance in writing or when five business days pass after delivery without a documented, reproducible nonconformity report tied to the written specification.

H. Revisions

Unless a proposal or service addendum states otherwise, development and repair engagements include two reasonable revision rounds limited to conformity with the written specification. Revisions do not include new features, redesigns, strategy changes, or platform migrations.

I. Defect correction

Unless the proposal states a different window, development and repair engagements include a 30-day defect-correction period after delivery for reproducible failures to conform to the agreed specification. Defect correction does not cover broker differences, market conditions, customer modifications, unsupported environments, or new requirements.

J. Source code and intellectual property

Ownership and license rights in custom work product are defined in the written proposal. Source code is delivered only when expressly included. Greystyle Trading retains ownership of pre-existing tools, libraries, templates, and know-how used to perform the work, and grants only the usage rights needed to use the delivered work as stated in the proposal.

Customer-provided materials remain the customer’s property. Greystyle Trading may use anonymized technical patterns learned during an engagement in future work, but will not reuse customer-confidential strategy rules or proprietary source without permission.

K. Confidentiality

Each party should treat non-public strategy details, credentials, source files, and commercial terms as confidential and use them only to perform or receive the services. Credentials should be rotated after setup engagements. Greystyle Trading does not retain customer credentials longer than operationally necessary for the engagement.

L. Third-party systems

Services may depend on third-party systems such as MetaTrader 5, TradingView, brokers, VPS providers, data vendors, Stripe, and related platforms. Greystyle Trading does not control those systems and is not responsible for their outages, rule changes, pricing, data quality, execution models, or account restrictions.

M. No financial advice or guarantees

Greystyle Trading provides technical and educational professional services only. Nothing in these terms or in any deliverable is investment advice, a trading signal service, account management, or a guarantee of profitability, funding approval, or live performance. Past tests, demos, and historical results do not predict future results. You remain solely responsible for trading decisions and risk.

N. Limitation of liability

To the fullest extent permitted by applicable law, Greystyle Trading’s aggregate liability arising out of or related to a professional-services engagement is limited to the fees actually paid for that engagement. Greystyle Trading is not liable for indirect, incidental, special, consequential, or lost-profit damages, including trading losses, missed opportunities, or downtime on third-party systems.

Attorney review required before Live Mode: this commercially reasonable disclaimer is a working draft for product and checkout readiness. Have qualified counsel review and finalize liability, warranty, and governing-law language before enabling Live Mode payments. Do not treat this section as a substitute for jurisdiction-specific legal advice.

Software licensing vs. professional services

Greystyle EA and software product licenses are sold and managed through Whop and the Greystyle license portal. Those licenses are not professional-service engagements and are not governed by these Professional Services Terms. Paying for repair, development, review, consulting, or setup work does not create, renew, or expand a Whop software license unless a separate Whop purchase expressly says so.

Service-specific addenda

The following addenda apply in addition to Sections A–N. If an addendum conflicts with a general term for that service, the addendum controls for that service. A written proposal may further override defaults for a specific order.

Contact

Questions about these terms or an existing professional-services order: alex@greystyletrading.com.